At PupScrub, we strive to provide you with a seamless shopping experience, including timely delivery of your items. Please review the following shipping policy for information on delivery times and procedures:

1. Processing Time:

   • Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Timeframe:

   • Once your order has been processed, please allow 6-10 business days for delivery. Standard business days are Monday to Friday, excluding any holidays. 
   • This timeframe includes both processing and transit time.
   • Please note that delivery times may vary depending on your location, shipping method selected, and external factors such as customs delays or inclement weather.

3. Shipping Methods:

   • We offer standard shipping for all orders. Expedited shipping options may be available at an additional cost, depending on your location and the items in your order.

4. Tracking Information:

   • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

5. U.S. Shipping Charges:

   • At PupScrub we offer free shipping on all U.S. orders.

6. International Shipping Charges:

   • Unfortunately, we are unable to offer free shipping to our international customers. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

7. Delivery Address:

   • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

8. Delivery Attempts:

   • Our shipping carriers will attempt delivery to the address provided. If no one is available to receive the package, a delivery attempt notice may be left, and the package may be held at a local delivery depot for pickup or re-delivery.

9. Order Tracking:

   • If you have any questions or concerns regarding the status of your order or delivery, please contact our customer service team. We will do our best to assist you and provide updates on your shipment.

10. Shipping Policy Updates:

    • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on our website.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact us. Thank you for choosing PupScrub. We appreciate your business!